Given the current circumstances regarding the spread of COVID-19, we wish to inform you of the steps that we have decided to ensure your comfort with any challenges this may create with your bookings.
As the status of the pandemic changes and our government’s decisions towards slowing down the progress of the pandemic continue to evolve, we understand how important it is to be flexible with our guests and value their need to feel safe and stress-free in their travel plans. To this end, Ô TOURS is prepared to regularly review cancellation policies for future tours to minimize the impact on clients and encourage re-booking.
It is important, however, to note that as we are a receptive company, we are bound by the cancellation policies of our suppliers and therefore must abide by their cancellation policies, thus we cannot necessarily guarantee a full reimbursement of your bookings. Most attractions are however very cooperative given these special circumstances we are experiencing.
We also hope that this flexibility will help you to plan for future tours as we are aware that the future is still uncertain as it relates to the spread of the virus, border closings, quarantine requirements, etc. We will work with you in planning future travel and monitor the situation to minimize any risks.
For more up-to-date information on the Manitoba situation, we invite you to visit the government website: https://www.gov.mb.ca/covid19/updates/index.html
The Ô TOURS Team